Make & Mend - 'Needlepoint' Basics Guide Zine
Free Shipping on Orders* over $149!
Orders $149 and under as well as Drop Ship Accessory Orders will be shipped for a flat fee of $29 Canada/$39 from USA.
Drop Ship equipment, accessories and larger orders above $149 will ship for a flat rate of $39 Canada/$69 from USA.
Local Pick Up! ~ Free
If you are local to the Rossland area you can opt to pick up your order at my studio. This is by appointment so please use the contact us form. Shipping fees will be refunded for in stock items only.
Important Shipping Information
~ All prices are in Canadian Dollars.
~ Our flat rates include most orders. We are working diligently to insure that the shipping you see in the cart reflects the shipping locations, however this is a process so please bear with us while we perfect it.
~ An example of where you may see additional shipping charges; drop ship orders and orders with items that ship from multiple locations, ie the Studio & Shop in Rossland, BC and drop ship from a supplier elsewhere may incur additional shipping.
~ We will contact you at the same time as invoicing for any additional shipping. Necessary shipping overages will be invoiced and must be paid prior to shipment. Overages will only be charged when significant and necessary.
~ Orders originating from my studio will be shipped Canada Post within five business days, additional delays due to holidays etc in shipping may occur. Please notify us in the order notes if the order being placed is a Rush Order, additional charges for rush orders will apply.
~ All drop ship orders will be shipped directly from the supplier using the most cost effective shipping method.
~ Please be aware that due too worldwide shortages and shipping delays, Drop Ship Orders may take longer then expected. Items not in stock with the supplier will be automatically backordered and ship to you when they arrive. You will be notified via email with any information we have at the time. You are welcome to check in with us at any point about your order by replying to any correspondence we have sent you.
If you wish not to accept the additional shipping charges or wait for backordered items and cancel your order we will do so at your request. We will return all charges minus 5% to cover the cost of the administration to do so.
LOST or Damaged Packages
Are insured up to the replacement value of the item and will be dealt with according to the procedures of the delivery service. Please see Just One Please shipping section for exceptions.
Product damaged during shipment will be dealt with based on the carriers policy. Please acquaint yourself with the steps required to file a claim properly. Product is shipped properly insured and will not be replaced if the carrier refuses the claim.
Due to dealer restrictions, while my site remains under construction, I am currently not accepting orders outside of Canada through this site. Please contact us directly if you see something you would like to purchase. It is my hope that I will be able to rectify this soon and ship further afield again.
~ Sarah & Mike ~
Updated April 2022
Shipping Policies and Prices are subject to change at anytime without notice.