Local Pick Up! ~ Free
If you are local to the Rossland area you can opt to pick up your order at my studio. This is by appointment so please use the contact us form.
FREE Shipping on Orders over $195 ~ Canada and USA Only
Free Shipping within Canada includes tracking. Tracking is not included to the United States. US customers can upgrade Free Shipping to include tracking by selecting the appropriate option at checkout.
Just One Please ~ $5
Your goodies will be sent Oversized Letter Mail: No tracking and No insurance.(Canada Only)
This shipping option can be chosen at check out. This option is only valid for one bunch of locks or one braid of roving or one batt or one skein of hand painted yarn or one pop out loom or one loome or one set of needles under $45. If you choose this option for other items that do not qualify or if you have more then one item in your order you will be automatically upgraded and charged for Flat Rate Shipping. I will not replace lost or damaged packages shipped by this method, the purchaser assumes the risk completely.
Enhance My Stash for all orders up to $95 CDN
Canada : $15
USA: $17 (not tracked) $19 (tracked).
International: $29 (Not tracked. I will refund overages)
Enhance My Stash for all orders $95 - $195 CDNCanada : $19
USA: $19 (not tracked) $23 (tracked).
International: $35 (Not tracked. I will refund overages)
Free Shipping on all SpinOlution Wheels and Accessories priced over $195 CDN. This option includes up to $1000 worth of insurance through Canada Post and provides tracking, insurance and signature upon delivery as required. To purchase additional insurance please contact me. Available in Canada and the USA only.
Free Shipping on all Ashford Carders, Looms and Wheels priced over $195 CDN This option includes up to $1000 worth of insurance through Canada Post and provides tracking, insurance and signature upon delivery as required. Available in Canada only.
Important Shipping Information
~ All prices are in Canadian Dollars.
~ Special orders are subject to actual shipping charges and do not always qualify for flat rate pricing. Pease contact me for more details.
~ I reserve the right to pass on additional shipping charges, significantly above and beyond the flat rate should it be necessary to do so (ie: higher then average shipping costs due to location). Please contact me if you are unsure and think your location may incur additional shipping charges.
~ I ship through Canada Post as quickly as possible. Delays may happen if I am away at a show, etc. I try to put this in my home page banner, but do not close my shop.
~ All Canadian and USA shipments will be sent with tracking and $100 worth of insurance, except Just One Please shipping.
~ It is up to the purchaser to request additional insurance.
~ All International Shipments will be sent Small Packet - International Air. There is no tracking with this service and coverage varies by destination, please contact me for further details or if your require coverage.
US and International Customers:
Ashford Products are only available in Canada, if you are outside of Canada I will cancel your order. SpinOlution Wheels also ship free in the USA as well as accessories.
Duty is the responsibility of the purchaser. I fill out all customs forms truthfully and accurately. Duty varies based on the items you have purchased and your Countries import policies, please refer to those for guidance. Often duty is simply the tax you would pay if you purchased the same item locally.
LOST or Damaged Packages
Are insured up to the included $100CDN and will be dealt with accordingly. Please see Just One Please shipping section for exceptions.
LOST or Damaged Wheels within Canada
Are insured up to the included $1000CDN and will be dealt with accordingly. The purchase of additional insurance is the responsibility of the purchaser.
LOST or Damaged International Packages
Unfortunately it is incredibly cost prohibitive to have tracking available on small international orders. If your order is larger it may be possible to track your order at not much additional cost. I have often found that I can save on shipping if I ship more at one time. Please contact me for more information about layaway or custom orders if this interests you. I will not replace lost packages that are not insured.
2017 Free Shipping Coupon
(received at festivals and shows)
Coupons issued at shows may be used on Fibre Products Only, this includes Locks, Batts, Roving, and Yarn. There is no minimum purchase. Items that do not qualify for free shipping will incur flat rate shipping fees or be removed from the order and refunded.
Coupon Reads "Use this code for free shipping anywhere in Canada on selected products. One use per customer. No cash value. Cannot be combined with other promotional offers. Limited time offer. See Shipping Policies online for more details."
Updated April 12th, 2018
Shipping Policies and Prices are subject to change at anytime without notice.